Customer Support

 
  Overview
   Known Issues
   Windows XP SP2
   About Firewalls
   WDDM Video Drivers


Customer Support - WDDM Video Drivers


The following applies only to Extramon installed on Vista computers.

The Extramon video driver cannot be installed alongside a WDDM video driver (i.e., on a computer with the Aero user interface, which gives you the fancy graphical effects that are new to Vista). This means that if you want to extend the desktop of a computer running Windows Vista that has a WDDM display driver, you must first change (downgrade) to the standard VGA video driver, which means that the Aero user interface will not work, nor will high-performance video applications such as TV, DVD, some games, etc. This is due to limitations of the Vista WDDM video driver model. This downgrading solution might or might not be acceptable to you.

You can use Extramon with a combination of XP computer and Vista computer, even if the Vista computer has the WDDM driver problem described above. You will be able to extend the desktop of the XP computer, but the Vista computer will remain a single-monitor computer.

How to Change to the Standard VGA Video Driver

This procedure is for Vista computers only.

Right-click on the desktop and select Personalize - Display Settings - Advanced - Adapter - Properties - Driver - Update.

Select Standard VGA Driver from the list. The computer must be restarted for the change to take effect.

Once you have restarted the computer, you can press Start on the Extramon main window to extend your desktop. This will install the Extramon video driver.

You can change your computer back to the original WDDM video driver at any time (although you will lose the Extramon functionality). It is recommended that you disable the Extramon video driver at the same time. Otherwise, the next time you restart your computer, Windows will give you a warning message saying that one of your video drivers (the Extramon driver) is not compatible, and that it has disabled it for you.

 

 
Home  |  Product Overview  |  Download  |  Purchase  |  Customer Support  |  Contact Us


© 2008 KaVoom Software Inc. All rights reserved.
Privacy Policy