Customer Support

 
  Overview
   Known Issues
   Windows XP SP2
   About Firewalls
   WDDM Video Drivers


Customer Support - Windows XP Service Pack 2


Windows XP with Service Pack 2 installed has the Windows firewall enabled (by default) as a security feature.
The Windows firewall, when enabled, can prevent Extramon (or any network-aware software) from working properly.

To solve the problem, you must configure the Windows firewall to treat Extramon as an exception (i.e., a program that is allowed to receive connections over the network). This must be done on all computers.

From the Start menu, select Control Panel and Security Center.




From the items at the very bottom of the window, select Windows Firewall.



Here we see that the Windows firewall is on (which is the default setting after SP2 is installed). If your computer is protected behind another firewall (such as a hardware firewall) then you might want to turn the Windows firewall off entirely. Otherwise, select the Exceptions tab.



To add Extramon as an exception, press the Add Program button.



Assuming that you have already installed Extramon at this point, you will see it in the list. Select it and then press OK.

Your Windows firewall is now configured to let other computers connect to Extramon. Remember to do this on all computers running Extramon.



Home  |  Product Overview  |  Download  |  Purchase  |  Customer Support  |  Contact Us


© 2008 KaVoom Software Inc. All rights reserved.
Privacy Policy